Our experts have accumulated extensive experience and skills working as TAC2 and Tier3 customer care service for telecom companies with Siemens, NSN and Nokia telecom equipment in their networks.

As well, our engineers obtained deep practical knowledge performing the projects with different levels of complexity starting from simple site construction work to solutions customization and integration into customer multivendor environment.

Our projects started from 1990-th with ESWD projects, continued with hiE9200 and Surpass VoIP solutions nowadays. Each time we successfully perform the project we becoming stronger and jumping to a bit higher level of customer support.

As Company, we are working on Customer Care Service market since 2012. We are working in 24x7 mode 365 days a year.

We do not need the higher-level escalation facility, as we are Tier3 support and can find the solution or workaround for 99% of problems.

The care service market is tight, but we have always been part of it because of our targets: high availability, reliability, high customer satisfaction level and prices flexibility.

We are interested in long-term and mutually beneficial cooperation with our customers!